Call Chirp Terms of Service

1. Agreement to Terms

By accessing or using Call Chirp (“the Service”), you agree to be bound by these Terms of Service (“Terms”). Call Chirp is operated by KEOOO DEVELOPMENTS LTD. (“Company,” “we,” “our,” or “us”), a company registered in the United Kingdom.

If you do not agree to these Terms, you may not access or use our Service.

2. Description of Service

Call Chirp is an AI-powered meeting transcription and integration platform that provides:

• Live local transcription of meetings and calls
• AI-powered meeting assistance
• Integration with third-party tools and services
• MCP (Model Context Protocol) server support
• Automated bot-free meeting joining

3. Account Registration and Responsibilities

3.1 Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 18 years old to use our Service
• One person or entity may not maintain multiple accounts

3.2 Account Security

• You are solely responsible for all activity under your account
• You must notify us immediately of any unauthorized use of your account
• We are not liable for any loss or damage from unauthorized account access

4. Service Plans and Usage Limits

4.1 Service Tiers

We offer three service tiers:

• Free Tier: Limited usage with basic features
• Professional Tier: Enhanced features with higher usage limits
• Enterprise Tier: Full features with enterprise-level usage allowances

4.2 Usage Limits

• All tiers are subject to usage limits as specified in your plan
• Usage limits may include meeting minutes, storage, integrations, or API calls
• Exceeding usage limits may result in service restrictions or upgrade requirements
• We reserve the right to modify usage limits with reasonable notice

5. Payment and Billing

5.1 Subscription Fees

• Professional and Enterprise tiers require payment of subscription fees
• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as specifically provided in these Terms

5.2 Refund Policy

• Refunds may be provided at our discretion for unused portions of your subscription
• Important: If you have used your full monthly usage allocation, no refund will be provided for that billing period
• Refund requests must be submitted in writing to support@call-chirp.com
• Plan cancellations take effect at the end of the current billing period

5.3 Payment Processing

• Payments are processed through third-party payment processors(stripe)
• You authorize us to charge your payment method for all applicable fees
• Failed payments may result in service suspension or termination

6. Acceptable Use Policy

6.1 Permitted Use

You may use Call Chirp only for lawful purposes and in accordance with these Terms.

6.2 Prohibited Activities

You may not:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Use the Service to harass, abuse, or harm others
• Reverse engineer or attempt to extract source code
• Share your account credentials with others
• Use automated systems to access the Service without permission

6.3 Call Recording Compliance

7. Content and Data

7.1 Your Content

• You retain ownership of all content you submit to our Service
• You grant us a license to process your content to provide our services
• You are responsible for ensuring you have rights to all content you upload
• You must not upload content that violates third-party rights

7.2 Our Content

• Call Chirp and all related intellectual property belong to us
• You may not copy, modify, or distribute our proprietary content
• Any feedback you provide may be used by us without restriction

8. Privacy and Data Protection

• Your privacy is important to us
• Our collection and use of personal information is governed by our Privacy Policy
• By using our Service, you consent to our Privacy Policy
• We may share data with third-party AI providers as described in our Privacy Policy

9. Third-Party Integrations

9.1 Integration Services

• Our Service allows integration with third-party tools and services
• We are not responsible for third-party services or their availability
• Third-party services are governed by their own terms and privacy policies
• You are responsible for your use of integrated third-party services

9.2 MCP Server Integration

• MCP server functionality allows connection to remote servers
• You are responsible for the security and compliance of your MCP connections
• We do not control or monitor third-party MCP servers

9.3 AI Agent Actions and User Responsibility

10. Service Availability and Modifications

10.1 Service Availability

• We strive to maintain service availability but do not guarantee uninterrupted access
• Scheduled maintenance will be announced when possible
• We are not liable for service interruptions or downtime

10.2 Service Modifications

• We may modify, suspend, or discontinue any part of our Service
• We will provide reasonable notice of material changes when possible
• Continued use after modifications constitutes acceptance of changes

11. Termination

11.1 Termination by You

• You may terminate your account at any time through your account settings
• Termination takes effect at the end of your current billing period
• You remain responsible for all charges incurred before termination

11.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to comply with call recording legal requirements
• Engage in fraudulent or harmful activities
• Fail to pay applicable fees

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your data may be deleted after a reasonable retention period
• All outstanding fees become immediately due
• These Terms survive termination where applicable

12. Disclaimers and Limitation of Liability

12.1 Service Disclaimers

• THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
• WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED
• TRANSCRIPTION ACCURACY IS NOT GUARANTEED

12.2 Limitation of Liability

• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
• WE ARE NOT LIABLE FOR DATA LOSS, BUSINESS INTERRUPTION, OR LOST PROFITS
• SOME JURISDICTIONS DO NOT ALLOW LIABILITY LIMITATIONS, SO THESE MAY NOT APPLY TO YOU

12.3 AI and Transcription Accuracy

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your failure to comply with call recording legal requirements
• Any AI agent actions you authorize or approve
• Any consequences of external integrations you enable
• Any third-party tool connections you establish through our Service

14. Governing Law and Disputes

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force.

15.3 Assignment

We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.

15.4 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

15.5 Modifications

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated to users with reasonable advance notice.

16. Contact Information

For questions about these Terms, please contact:

17. Effective Date

These Terms are effective as of 01/06/2025 and apply to all users of Call Chirp.