Call Chirp Privacy Policy

1. Introduction

This Privacy Policy explains how KEOOO DEVELOPMENTS LTD. ( "we," "our," or "us") collects, uses, and protects your personal information when you use Call Chirp ("the Service"), our AI-powered meeting transcription and integration platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and user profile data
• Meeting Content: Audio recordings and transcripts from your meetings
• Integration Data: Information from third-party services you choose to connect

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Analytics: How you interact with our Service (via PostHog)
• Cookies: We use cookies to enhance your experience and maintain sessions

2.3 Meeting Data

• Audio recordings from your meetings
• Transcripts generated from those recordings
• Metadata associated with meetings (timestamps, participants, etc.)

3. How We Use Your Information

We use your personal information to:

• Provide and improve our transcription services
• Process your meetings through local and AI-powered transcription
• Enable integrations with third-party services you select
• Analyze usage patterns to improve our Service
• Communicate with you about your account and our services
• Comply with legal obligations

4. Third-Party AI Processing

• OpenAI
• Anthropic
• Google

These providers may process your meeting content to improve transcription accuracy and provide advanced AI features. Each provider has their own privacy policies governing how they handle your data.

5. Data Security

We implement robust security measures to protect your information:

• Encryption at Rest: All meeting recordings and transcripts are encrypted using AES-256 encryption in our database
• Secure Transmission: Data is encrypted during transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Reviews: We regularly assess and update our security practices

6. Third-Party Integrations

Our Service allows you to connect with various third-party tools (such as Asana, Jira, and others) through:

• Direct integrations
• MCP (Model Context Protocol) servers

7. Cookies and Analytics

7.1 Cookies

We use cookies to:

• Maintain your login session
• Remember your preferences
• Analyze website usage

You can control cookies through your browser settings.

7.2 Analytics

We use PostHog to analyze how users interact with our Service. This helps us improve functionality and user experience. PostHog may collect:

• Page views and user interactions
• Technical information about your device and browser
• Usage patterns (anonymized where possible)

8. Data Retention

• Account Data: Retained while your account is active
• Meeting Data: Stored until you delete it or request removal
• Analytics Data: Typically retained for up to 2 years for business analysis
• Logs: Technical logs are retained for up to 1 year for security and debugging

9. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Object: Object to processing in certain circumstances
• Restrict Processing: Request limitation of processing

To exercise these rights, contact us. We will respond within one month.

10. Data Deletion

You can request deletion of your data by contacting us. Upon request, we will:

• Delete your account and associated data
• Remove meeting recordings and transcripts
• Disconnect all third-party integrations
• Notify relevant third-party AI providers (where technically feasible)

Please note that some data may be retained for legal compliance or legitimate business purposes.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the UK, including:

• United States (for AI processing partners)
• Other countries where our service providers operate

We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions
• Standard contractual clauses
• Other approved transfer mechanisms

12. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date

Continued use of our Service after changes constitutes acceptance of the updated policy.

14. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Contract: To provide our services to you
• Legitimate Interests: To improve our services and analyze usage
• Consent: Where you have given specific consent (e.g., for certain integrations)
• Legal Obligation: To comply with applicable laws

15. Complaints

If you have concerns about how we handle your personal data, you can:

1. Contact us directly at legals@call-chirp.com
2. Lodge a complaint with the UK Information Commissioner's Office (ICO)

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: